Frequently Asked Questions

Peel ’n Stick Paper

Our commercial grade, peel 'n stick paper has a canvas texture, and an adhesive back much like a sticker. The paper backing is peeled away so the adhesive backing of the paper can be applied to the wall. You can pull it off to reposition if you don't get it just right. The adhesive employs a microsphere bead technology that allows the paper to hold well, but release from the wall without damaging the finish. When placing ANY brand of peel 'n stick paper in critical areas such as behind a child's crib or bed, we recommend priming with one of our recommended primers (info provided in the install instructions with your order) and permanent double sided tape at the top edge to ensure safety.

PrePasted Paper

Our lightly textured, commercial grade, pre-pasted paper is traditionally used and preferred by installers, but is also DIY friendly. Simply spray the wall with water and then apply to the wall. It's very easy to slide around a bit to match seams. Our particular pre-pasted paper is easy to remove, and comes off in one piece when it's time to take it down. Like the peel 'n stick, it will not damage your walls during removal.

Unpasted Paper

Our thick, commercial grade paper is installed by pasting the wall with your choice of wallpaper glue (not included) and smoothing to secure to the wall.

We print and cut the paper to the height you select. That way the panels match from side to side and there is no extra needed for matching. The width coverage is created by ordering multiple panels to cover the width of your wall.

To determine how much you need, measure the width of your wall in inches, and add a couple of inches to account for wall width variations. Then, simply divide that number by 24 (the width of our paper in inches) to determine how many panels you will need. Round up to the next whole number. For example, if the number is 5.2, order 6 panels. Order the quantity of panels you need in the height of your walls. Be sure to add a few extra inches to the height to allow for any wall height variation

If your wall is rough, bumpy or newly painted (needs at least 30 days to cure), peel ’n stick adhesives may not be able to fully adhere to the wall. The reason is because the adhesive needs to contact the wall all over, and it can't contact in the "valleys" of a textured wall because the "hills" prevent it from laying flat. We can't guarantee/be held responsible if any graphics applied to a bumpy texture do not stick. That being said, most applications should fare well. We have installed them on light orange peel texture and they have adhered well.

If you are uneasy about using the peel 'n stick paper, you might consider the pre-pasted paper. It is activated with water and applied to the wall. It's very easy to slide around a bit to match seams. Like the peel 'n stick, it is easy to remove, and comes off in one piece when it's time to take it down. It will not damage the wall during removal. Just moisten the top edge with a wet sponge, and pull down, continuing to moisten the paper as you go. Wipe off any remaining residue with a sponge.

There are many factors beyond our control that may make your wall unique. If you are unsure about texture or paint compatibility, and still want to use the peel 'n stick paper type, please use the wallpaper primer and double stick tape at the tops of the panels. Refunds will not be given for wall incompatibility.

Our paper works great on most flat, semi-gloss and gloss paint finishes. We highly recommend smooth surfaces. If your wall is rough or bumpy, peel 'n stick adhesives may not be able to fully adhere to the wall. We cannot be held responsible if any graphics applied to a bumpy texture do not stick. That being said, most applications should fare well. When installing ANY peel 'n stick paper, consult the paint manufacturer for compatibility, proper drying conditions and cure time (usually 30 days for full cure). Washable/Scrubbable paints may need to be primed before application of ANY peel 'n stick paper as they are designed to prevent things from sticking to them, and unfortunately this includes self-adhesive (peel 'n stick) wallpaper.

Absolutely! All of our papers are completely customizable! You may purchase a custom sample for the creation of a new color. A custom color is any color not featured in the listing. At the link below, please make a note of your design selection and custom color choice. Custom samples ship in 7-14 business days.

If you'd like to request a particular paint color, we can match pretty closely! We use Benjamin Moore, Sherwin Williams, Behr and PPG decks.

Buy one here:
https://www.wallpaperie.com/sa...

Absolutely! Any of our designs are available on many different fabrics, for all of your home decor needs. We even sell matching pillows!

Effective 10.2.2023: Our papers are prepared for installation with a 3/4 inch overlap. This overlap does NOT take away from the 24 inches of width you will receive, as each panel is 24 3/4" wide. If you would prefer a flush seam, please ask!

Our paper is non-toxic and Vinyl/PVC free, contains zero - IARC Group 1 Carcinogens, OSHA Regulated Toxic metal or Carcinogens, USEPA Toxic Release Inventory Substances. It also complies with European REACH Standards and is ASTM E-84 Class A approved. Our inks are Greenguard GOLD certified.

The worst eco-outlaw around is vinyl/PVC. Though very cost-effective to produce, it is not worth the risk to your health, or a compromised installation (vinyl is not dimensionally stable). During the manufacturing process, vinyl creates dangerous dioxins, which are known carcinogens and possible hormone disruptors. Vinyl contains heavy metals (lead & cadmium) and once it's applied, off-gases potentially hormone-disrupting phthalates throughout its lifetime. You will find none of these dangerous chemicals in our papers.

After you place your order (and finalize any questions or customizations), we ship your order via Fed-Ex Home Delivery within 3-7 business days!

In general, for non-custom orders (times in CST):
Orders placed between 3pm Thursday and 3pm Sunday ship Thursday.

Orders placed between 3pm Sunday to 3pm Tuesday ship Friday.

Orders placed between 3pm Tuesday and 3pm Thursday ship Tuesday.

Holidays will require additional days for production and shipment.

Please make sure your shipping address is correct, and a PHYSICAL ADDRESS is given (we do not ship to PO Boxes). We cannot be responsible for incorrect addresses, so please double check! We want your order to arrive safe and sound. Orders returned to us will require the buyer to repurchase shipping in order to resend.

We do offer several shipping upgrades, displayed at checkout. These will expedite your SHIPPING time, but we still need 3-6 business days to set up and print your order with care. 
 

Each order is printed just for you, so we do not accept returns. Please reach out if you have any problems with your order. We want you to be completely satisfied, and have lots of customer praise to show it. 

We work hard to make sure each order is just right, but we are not perfect. If we have made a mistake, we will send out a replacement for the affected panel(s). 

With this said, we cannot be held responsible for installation errors. This includes pattern matching mistakes, gaps due to incorrect installation, mis-measuring,  over-ordering and installing without following our recommendations. (If your installer places your mural upside-down, you will need to take that up with them. :) 

We recommend purchasing more than enough to cover your wall. Ordering the panels all at once will ensure the panels match in color, and will prevent potential complications with the pattern continuation. We cannot guarantee the additional panel(s) will match the original order. Add-on panels ordered after the original order are not eligible for free shipping.